Twonky Mobile for Android FAQ
What are the system requirements for Twonky Mobile?
Why can't I find Twonky through the Android Market app?
I downloaded Twonky Mobile before May 20, 2011. Why did the latest update put me into trial mode?
Why does Twonky Mobile ask for permission to view my SMS or MMS messages?
Where can I find a list of devices that work with Twonky Mobile?
I'm getting errors when beaming media to a device on your supported list. What is the problem?
I'm not able to beam to AirPlay devices from my phone. What is the problem?
Why can't I get my Samsung TV to work with Twonky software?
How do I get the Xbox 360 to show up in the list of players on Twonky Mobile?
How do I enable Wi-Fi on my phone?
What formats does Twonky Mobile support?
Why can't my device play some media formats?
How can I copy media from my PC to my phone?
Can I run Twonky Mobile in the background while I talk on my mobile phone?
Can I use Twonky Mobile with TwonkyManager or TwonkyServer running on my PC?
Where can I go to find more information about this and other Twonky products?
How do I receive support for Twonky Mobile?
What are the system requirements for Twonky Mobile?
- Android OS 2.1 or higher
- 320 x 480 (or higher) resolution display
- Requires 10MB available disk space
- Requires access to a Wi-Fi network
- Requires one or more UPnP or DLNA-certified media players connected to your network
- Requires music, photo or video files on the phone or external media server
- A UPnP or DLNA-certified media player is recommended, but not required
Why can't I find Twonky through the Android Market app?
We are currently experiencing issues with our Twonky apps not appearing when you search for Twonky on some phones. We are working with Google to address this problem. For now, you can still find Twonky on the online version of the Android Market. It is also available in the Amazon Market. Finally, you can scan the QR code with your Android phone to be taken to the Twonky Mobile page in the Android Market app.
Twonky Mobile - Android Market
Twonky License - Android Market
Twonky Mobile - Amazon Market
I downloaded Twonky Mobile before May 20, 2011. Why did the latest update put me into trial mode?
For us to see that you had Twonky Mobile before May 20, you could not uninstall Twonky Mobile after this date or reset your phone to Factory Settings. Version 2.0.4 of Twonky Mobile, released on June 9, 2011, addressed an issue where people were placed into trial mode even if they had not uninstalled Twonky Mobile or reset their phone. If you experienced this problem, please update to version 2.0.4. If you have modified your SD card or uninstalled Twonky Mobile before version 2.0.4, you may still be placed into trial mode.
Why does Twonky Mobile ask for permission to view my SMS or MMS messages?
Twonky Mobile requires this permission to allow media files that are received as email attachments to be beamed directly from your email program. We respect your privacy and do not read, collect, store, or retransmit any information from these messages.
Where can I find a list of devices that work with Twonky Mobile?
You can find a list of digital media players that work with Twonky Mobile here. Twonky Mobile works with a wide range of popular devices including Internet-ready TVs, networked stereo receivers, game consoles, digital photo frames, PCs and low-cost digital media adapters. Twonky Mobile is compatible with UPnP or DLNA-certified devices, as well as Airplay devices. The DLNA website has a directory listing their certified devices.
I'm getting errors when beaming media to a device on your supported list. What is the problem?
Make sure the media you are trying to beam is supported by your device. You should be able to beam media from the sites listed here.
I'm not able to beam to AirPlay devices from my phone. What is the problem?
Some phone models are not able to discover AirPlay devices because of the way that the AirPlay devices supply information to your network and the way that phones receive this information. This primarily seems to affect HTC phones, although not all HTC phones are affected. This problem may resolve itself through updates to your phone. HTC has already offered firmware updates for some of their phones, which should resolve this issue.
Why can't I get my Samsung TV to work with Twonky software?
First confirm that your Samsung TV works with Twonky software. You can view a list of Samsung TVs that work with Twonky software here.
Samsung's 2009 TVs can be externally controlled without any settings changes. Samsung 2010 sometimes need to have the following settings changed before they can be controlled using Twonky software:
Use your Samsung handheld remote to navigate here:
Menu > Application > Content View > AllShare and then press ENTER
Make sure "Media" is set to "On" by pressing the ENTER key.
A warning may appear informing you that media sent from a mobile phone or other device will be displayed on your TV. Press "Allow" to allow media to be sent. Please refer to the User's Guide that came with your TV for more information on this.
How do I get the Xbox 360 to show up in the list of players on Twonky Mobile?
First, make sure your phone and Xbox 360 are connected to your home network. For example, connect your Xbox to your home router and set your phone to use the Wi-Fi signal coming from your home router. Sometimes your phone will switch to another Wi-Fi network without telling you, so make sure that your phone is indeed using the right Wi-Fi network.
Xbox will only show up in Twonky Mobile's list of players after it is paired with a Windows Media Center PC. Follow these steps to pair your Xbox with your PC:
- 1. Launch the Windows Media Center icon from your Xbox. This will provide a key code that you can use to connect with a PC running the Windows Media Center application on it.
- 2. After you have paired the PC to your Xbox's Windows Media Center, re-launch the Twonky Mobile application. The Xbox should now appear in the list of Players discovered by Twonky Mobile. If it doesn't, then make sure you're running your Xbox as a Media Center Extender and that the Media Center app is running on your computer.
There is also a setting in the Media Center settings screen that enables DMR functionalities. You must also enable this because it isn't always enabled by default. Here is the way to enable the Xbox 360's renderer option:
- On the Xbox 360: Settings → Extender → Options → [x] Allow computers and devices on my home network to push Music, Pictures, and Video to my extender
- After that box is check and saved, you should be able to see the Xbox 360 in the Twonky Mobile list of Players.
How do I enable Wi-Fi on my phone?
To enable Wi-Fi, follow these steps:
- 1. Find the Settings menu on your Android phone.
- 2. Open the Wireless & Network settings menu.
- 3. From this area, open the Wi-Fi settings menu.
- 4. Select the desired Wi-Fi network and enter any required passwords for your network connection.
- 5. After you have connected to your Wi-Fi network, you should see the word Connected next to the Wi-Fi network you selected.
What formats does Twonky Mobile support?
Twonky Mobile can stream the following file formats:
Music: MP3, WMA, WAV, 3GP, M4A, MP4, LPCM, Ogg Vorbis, FLAC, MP2, AC3, MPA, MP1, AIF
Photo: JPEG, PNG, TIF, BMP
Video: MPEG1, MPEG2, MPEG2-TS, MPEG4, AVI, WMV, VOB, DivX, 3GP, VDR, ASF, MPE, DVR-MS, Xvid, M1V, M4V
Why can't my device play some media formats?
Some DLNA-certified devices can only play a limited number of file formats. If you want to play videos taken on your phone, you may have to first convert them to MPEG-2 or another video format that your TV can play. If you want to play video from the Internet on your TV, you may need to purchase a low-cost media adapter that supports more formats than your TV does.
How can I copy media from my PC to my phone?
- 1. Plug your phone into a PC with media you want to copy.
- 2. Swipe your finger down the menu bar at the top until you see a USB menu. Click on it.
- 3. Now click on the Mount button.
- 4. A message should now appear on your PC that asks you what you want to do. Click on Open folder to view files.
- 5. It's a good idea if you create separate folders for music, photos and videos and then drag media from your PC into those folders. It's OK if you have your music in separate folders for each artist and album; Twonky Mobile will still find everything.
- 6. When you're finished, swipe down on the menu bar at the top again and click on Turn off USB storage. It will remind you to disconnect the USB cable. You may be asked to click on disconnect again.
If your computer has TwonkyManager or TwonkyServer, you can also download tracks to your phone wirelessly using Twonky Mobile. To do this, please follow these steps on your phone:
- 1. Navigate to the media item you want to download.
- 2. Press down on the desired media until a menu appears.
- 3. Click on Download to start the download.
- 4. You'll see a message at the top of the screen informing you that the download has begun.
You can view current download activity or cancel a download by clicking on the Download Manager button on the Settings page. You can change the default location where downloaded media is stored on your mobile device by clicking on the Set Download Folders button on the Settings page. Press the Back button once to return to the Library.
Can I run Twonky Mobile in the background while I talk on my mobile phone?
Yes. You can stream media to multiple devices in your home while you run other apps on the phone, or even take a phone call. The media should continue to stream without interruption.
Can I use Twonky Mobile with TwonkyManager or TwonkyServer running on my PC?
Yes. TwonkyManager provides an easy way to "push" selected media to a desired media player in your home, or just play them locally on your PC. If you don't already have TwonkyManager, you can download a trial version here. We also offer a trial version of TwonkyServer , which is perfect for Mac and Linux users.
1. After installing TwonkyManager, select "Twonky Mobile" from the drop-down menu at the top of the screen.
2. You can browse your media by music, photos or videos.
3. To playback any selection, just highlight the item from the menu and double-click it. By default, it will playback in the TwonkyManager PC application, but you can also click and drag a selection to playback on a device you see in the "Play Here" section.
To learn more about some of the features in TwonkyManager, click here.
Where can I go to find more information about this and other Twonky products?
You can link to product descriptions from our Twonky Suite tab.
How do I receive support for Twonky Mobile?
There are three ways to get support for this product:
1. Refer to this FAQ.
2. Visit the Twonky support community.
3. You can visit our Help Center.
